As a small business startup or entrepreneur you need to concentrate on the growth of your business. Once you get the ball rolling, the next step might be considering adding an employee to help you with your calls.
The benefits are of having a live person for your clients to deal with and answer your calls in a friendly and personable voice. It lends a sense of credibility, trust and professionalism to your clients as well.
The problem with adding an employee is two fold. One, there’s a lot more involved to hiring someone. There’s the financial aspect, of course, and then there’s everything else another person brings to a sometimes an already stressful situation of a growing company. An additional person in a home office might be awkward. Then there are the expectations of benefits and pay that a new company just can’t afford right now. They may not be a right fit for you or your company. There might be clashes of personality or they may bring their personal problems to work creating a tense environment or maybe not take your business seriously.
Don’t give up on adding an employee. There is a solution that comes without all the drama. It’s a virtual receptionist and they come with a virtual office service. You’ll get all the benefits of live call answering, but without all the baggage and added expense that comes with an additional employee that you just can’t afford right now.
With a virtual office receptionist or live call answering service your calls will be answered in your company name and transferred to you anywhere you request. This will give you the same qualities mentioned above as if you had a live receptionist present. Voicemail and faxes can be sent your email address as well with a live call answering service.
The benefit of this service can not be overstated. Having a warm and friendly voice to greet clients creates a sense of trust and credibility for a thriving business