Is just part of what is called a virtual office. Why would a small or remote business need a phone answering service? With a virtual office it’s much more than an answering service. You know, the operator that comes on when your doctor is out of the office? It’s very impersonal isn’t it?
The operators with a virtual office are usually professional receptionists who understand how vital your business is to you. A virtual office operator is paid to represent your business. He/she is not there just to take messages or transfer your calls. They understand that they are the first person your client makes contact with and therefore understands how important their role is.
Live call answering means that this professional receptionist who will answer calls in your company name will also transfer your calls to you anywhere, thus leaving you free and flexible to leave your home office or wherever you are working from. This is a great asset in the sense you are no longer ‘tied’ to any one location. This independence means you don’t have to worry about taking calls when you are in a meeting, driving, or at any other inconvenient time. Your clients will hear a professional phone receptionist to greet your callers. If need be and you are not able to talk to someone, your calls can be transferred to a voicemail provided to you by the virtual office provider (usually a local office space or executive suite provider although national franchises are also increasing in popularity). This voicemail is capable of being sent to an email you provide in a wave file, giving you 24/7 access and the ability to keep them indefinitely for your records by downloading it to your desk or laptop. The same is true for faxes that are sent to you via email in pdf form! What a convenience!
Perfect for financial advisors, sole practitioners, CPA’s or anyone who needs to keep records. In addition to live call answering, virtual office services also include mail service or business license address services where mail is held for pick or forwarding as you will receive exclusive use of the office’s brick and mortar address as your own! Conference rooms, day offices and workstations are additional services included as part of a virtual office package or a la carte. Making a virtual office a valuable asset for any remote business owner.